Co-Founder and Trainer at San Francisco Tech Alchemy

/ Provide technology training to individuals and businesses of all technical levels.
/ Configure networking systems.
/ Public presentations and educational seminars.
/ Computer consultation, data migration and Apple software expertise.
/ In-person and remote technical support and software.

it technician at DeNA san francisco

/ Provide technical support, hardware and software education. Analyze and troubleshoot issues, repair product failures and replace parts if needed.
/ Use JAMF Casper Suite to manage inventory of devices, issue software and deploy critical security updates.
/ Perform desktop, laptop and mobile system deployments, install and configure new equipment, load applications and software and set up user ID’s and passwords.
/ Manage projects and support queue within JIRA, generate process and policy documentation within Atlassian Confluence.
/ Working knowledge of Active Directory, Open Directory and strong understanding of Apple hardware and software.
/ Clearly articulate complex technical plans and procedures verbally and in writing.

Freelance Video Producer and Creative

/ Private technical consultations and personal hardware/software training.
/ Full digital video production including DSLR shooting, editing and digital distribution.
/ Online marketing and social media strategy.
/ eBook authoring and publishing. View publications in the iBooks Store.
/ Operate and fully produce Easy Mac Training, a free YouTube-based training channel for computer users to get the most out of their technology.

Creative and Trainer at Apple Store

/ Produce educational and motivational videos for internal communication.
/ Became a Certified Professional in Apple Pro Apps, including Final Cut Pro, Motion, Color and Aperture.
/ Teach pro applications and compression techniques to professionals through personalized instruction and public presentations in The Studio and Theater.
/ Conduct hardware repairs on Apple devices, in addition to supporting the Genius Bar.

Global Speaker and Presenter for Insight Cruises’ MacMania

/ Design and build technology-related seminars.
/ Present to and educate international audiences of every computing level, from novice to expert on consumer and prosumer topics.
MacMania 8 / MacMania 10 / MacMania 14